Here are some of the most frequently asked questions and answers;
Q; I have placed an order on the website, how do I arrange delivery?
A; You will be sent an e-mail confirming your order and informing you of the status of stock, delivery for all items in stock will be within 10-15 working days. If you have ordered anything that is out of stock, it will be allocated to you from the next shipment available and the delivery team will contact you directly when the item arrives at our warehouse. We will inform you of any delays via e-mail. Delivery information.
Q; I am waiting for a delivery date and have not heard anything yet even though my item is in stock?
A; Your order goes into planning straight away with the delivery team who will call you with a delivery date as soon as they have planned a van for your area within 10-15 working days and with at least two days notice, we will also give you a 2-4 hour time slot for your delivery. Delivery information.
Q; I want to order three items, how much is delivery?
A; You only pay a single delivery charge regardless of how many items you order (the highest delivery charge is applicable).
Q; I am trying to place an order but after I have put my details in as a new customer the page comes back blank?
A; You may have previously registered on our site. Try logging in as an existing customer, if you have forgotten your password you can request a new one using the forgot your password link.
Q; Have you got a showroom?
A; Yes, we have a showroom at our warehouse in Leeds which is open from 9-5 Monday to Saturday. Our location can be found at our Contact us page.
Q; Can I collect furniture to avoid the delivery charge?
A; Yes, visit our Collection information page for full details. Collections can only be done Monday to Friday.
Q; Does the furniture come assembled?
A; Our furniture is solid wood and fully assembled, the only exceptions that need any assembly to enable us to deliver them are dining tables which require the legs attaching, wardrobes which come in two sections and beds. Our drivers are fully trained and will assemble these items for you at the time of delivery. Our drivers do work on their own and may need assistance for very large items. They will also take all packaging away with them when the leave. Visit our Delivery information page for more details.
Q; My item is out of stock but I have still been charged for my online order?
A; When you make a payment online it is processed through a merchant so it is automatically accepted without us seeing the card details, if your order is out of stock and you do not wish to pay until the item is back in stock you can request a refund. Use the Contact us page to do this.
Q; It said 15 working days for delivery on the website and I have received an e-mail saying my item is out of stock?
A; We carry around 70% of our ranges in stock in our warehouse at any one time, though high demand from time to time does mean we sell out of some products. As we are unable to update each item on the website we send an e-mail to update you following your order detailing the status of the stock, you may be happy to wait for your item to come in or you may wish to consider an alternative and our sales team will be happy to help you with this. Use the Contact us page to get in touch.
Q; I have a problem following delivery, what should I do?
A; Our driver will unpack your furniture for you and take all the packaging away, please take time to carefully check your furniture before signing to accept it, if there are any problems please let the driver know and he will make a note on the delivery paperwork. If the driver has left and you have a problem within 7 days please contact us immediately, preferably via e-mail with a picture if the problem is visible. Use the Contact us page to get in touch.
Please refer to the after sales service statement for problems after 7 days following delivery.
Q; How do I look after the furniture or repair damage?
A; We supply a care guide at the time of delivery, this Furniture finish information is available online.
Q; Do you have a brochure?
A; In order to keep our furniture as competitively priced as possible we only offer an online brochure which is very extensive and gives as many images and dimensions as possible for each piece of furniture (click the item to enlarge for dimensions and alternative images). We can send you samples of the wood or leather, which will enable you to see the colour and quality for yourself. To request your wood sample click here.